{"id":43567,"date":"2026-04-17T10:47:56","date_gmt":"2026-04-17T09:47:56","guid":{"rendered":"https:\/\/www.virtualdoctors.ng\/?p=43567"},"modified":"2026-04-17T10:47:56","modified_gmt":"2026-04-17T09:47:56","slug":"liveness-test-on-pencom-pension-recapture-failing-image-mismatched-heres-the-real-fix","status":"publish","type":"post","link":"https:\/\/www.virtualdoctors.ng\/blog\/liveness-test-on-pencom-pension-recapture-failing-image-mismatched-heres-the-real-fix\/","title":{"rendered":"Liveness Test on PenCom Pension Recapture Failing? (\u201cImage Mismatched\u201d) \u2014 Here\u2019s the Real Fix"},"content":{"rendered":"

Liveness Test on PenCom Pension Recapture Failing? (\u201cImage Mismatched\u201d) at https:\/\/pensionrecap.pencom.gov.ng<\/a> \u2014 Here\u2019s the Real Fix<\/strong><\/p>\n

Many Nigerians trying to complete their PenCom pension recapture (recap)<\/strong> are running into a frustrating issue: the liveness test keeps failing with the message \u201cImage Mismatched.\u201d<\/strong><\/p>\n

If you\u2019re experiencing this, you\u2019re not alone\u2014and the good news is, the problem is usually simple to fix.<\/p>\n

<\/h3>\n

What\u2019s Really Causing the \u201cImage Mismatched\u201d Error?<\/strong><\/h3>\n

The system compares your live face (during the liveness test) with the photo you uploaded as your Secondary Identification<\/strong>.<\/p>\n

If the system cannot confidently match both images, it fails the verification.<\/p>\n

One of the most common mistakes is using old or unclear ID photos<\/strong>.<\/p>\n

For example:
\nYou might be using your NIN slip from many years ago\u2014say 2007<\/strong>\u2014and trying to verify in 2026<\/strong>. Naturally, your face has changed over time. Add the fact that many old NIN slips have blurred or low-quality photos<\/strong>, and the system simply cannot recognize you.<\/p>\n

<\/h3>\n

WAIT! NEED TO TALK TO A LICENSED MEDICAL DOCTOR ONLINE WITHOUT HAVING TO GO TO AN HOSPITAL? BOOK AN APPOINTMENT AT VIRTUAL DOCTORS AFRICA NOW!<\/a><\/h2>\n

 <\/p>\n

The Real Solution (Step-by-Step) to youe liveness test problem.<\/strong><\/h3>\n

To fix this issue and pass your liveness test successfully:<\/p>\n

1. Use a Recent ID Card<\/strong>
\nChoose an ID with a clear and recent photo<\/strong> of you. Good options include:<\/p>\n

    \n
  • Driver\u2019s License<\/li>\n
  • Staff ID Card<\/li>\n
  • Any official ID with your name and a clear, recent picture<\/li>\n<\/ul>\n

     <\/p>\n

    2. Delete the Old Upload<\/strong>
    \nGo back to your recap form and remove the previously uploaded Secondary Identification<\/strong>.<\/p>\n

     <\/p>\n

    3. Upload a Clear Image<\/strong><\/p>\n

      \n
    • Click \u201cAttach\u201d<\/li>\n
    • Snap the ID card in a well-lit environment.<\/strong><\/li>\n
    • The picture must be in either .jpg, jpeg or png format.<\/li>\n
    • Make sure:\n
        \n
      • Your face on the ID is very clear<\/strong><\/li>\n
      • There is no blur or shadow<\/strong><\/li>\n
      • All details are visible<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

         <\/p>\n

        4. Retake the Liveness Test Properly<\/strong><\/p>\n

          \n
        • Sit in a place with good lighting (preferably natural light)<\/strong><\/li>\n
        • Avoid dim or dark environments<\/li>\n
        • Keep your face steady and clearly visible<\/li>\n<\/ul>\n

          <\/h3>\n

          Final Tip<\/strong><\/h3>\n

          The system is not trying to frustrate you\u2014it simply needs a clear and accurate match<\/strong> between your real face and your uploaded ID.<\/p>\n

          Once you use a recent, clear photo ID<\/strong> and take the test in proper lighting, your verification should go through successfully.<\/p>\n

           <\/p>\n

          If this helped you, share it with someone who might be struggling with their pension recapture\u2014you could save them hours of frustration.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Liveness Test on PenCom Pension Recapture Failing? (\u201cImage Mismatched\u201d) at https:\/\/pensionrecap.pencom.gov.ng \u2014 Here\u2019s the Real Fix Many Nigerians trying to complete their PenCom pension recapture (recap) are running into a frustrating issue: the liveness test keeps failing with the message \u201cImage Mismatched.\u201d If you\u2019re experiencing this, you\u2019re not alone\u2014and the good news is, the problem […]<\/p>\n","protected":false},"featured_media":43618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2038],"tags":[2024,2025,2026,2027,2028,2029,2030,2031,2032,2033,2034,2035,2036,2037,2039,2040,2041,2042,2043,2044,2045,2046,2047,2048],"medical-specialties":[],"health-conditions":[],"class_list":["post-43567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-others","tag-biometric-verification-error","tag-clear-id-photo-tips","tag-drivers-license-nigeria","tag-here-are-seo-friendly-post-tags-you-can-use-pencom","tag-how-to-fix-image-mismatch","tag-identity-verification-nigeria","tag-image-mismatched-error","tag-liveness-test-failed","tag-nigeria-digital-identity","tag-nigerian-pension-system","tag-nin-slip-problem","tag-nin-update-nigeria","tag-nin-verification-issue","tag-online-verification-tips","tag-pencom-guide","tag-pencom-liveness-test","tag-pencom-recap-solution","tag-pension-compliance-nigeria","tag-pension-recap-nigeria","tag-pension-recapture","tag-pension-registration-help","tag-pension-verification-nigeria","tag-staff-id-verification","tag-verification-failure-solution"],"_links":{"self":[{"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/posts\/43567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/comments?post=43567"}],"version-history":[{"count":0,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/posts\/43567\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/media\/43618"}],"wp:attachment":[{"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/media?parent=43567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/categories?post=43567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/tags?post=43567"},{"taxonomy":"medical_specialty","embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/medical-specialties?post=43567"},{"taxonomy":"health_condition","embeddable":true,"href":"https:\/\/www.virtualdoctors.ng\/blog\/wp-json\/wp\/v2\/health-conditions?post=43567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}