Liveness Test on PenCom Pension Recapture Failing? (“Image Mismatched”) at https://pensionrecap.pencom.gov.ng — Here’s the Real Fix

Many Nigerians trying to complete their PenCom pension recapture (recap) are running into a frustrating issue: the liveness test keeps failing with the message “Image Mismatched.”

If you’re experiencing this, you’re not alone—and the good news is, the problem is usually simple to fix.

What’s Really Causing the “Image Mismatched” Error?

The system compares your live face (during the liveness test) with the photo you uploaded as your Secondary Identification.

If the system cannot confidently match both images, it fails the verification.

One of the most common mistakes is using old or unclear ID photos.

For example:
You might be using your NIN slip from many years ago—say 2007—and trying to verify in 2026. Naturally, your face has changed over time. Add the fact that many old NIN slips have blurred or low-quality photos, and the system simply cannot recognize you.

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The Real Solution (Step-by-Step) to youe liveness test problem.

To fix this issue and pass your liveness test successfully:

1. Use a Recent ID Card
Choose an ID with a clear and recent photo of you. Good options include:

• Driver’s License
• Staff ID Card
• Any official ID with your name and a clear, recent picture

 

2. Delete the Old Upload
Go back to your recap form and remove the previously uploaded Secondary Identification.

 

3. Upload a Clear Image

• Click “Attach”
• Snap the ID card in a well-lit environment.
• The picture must be in either .jpg, jpeg or png format.
• Make sure:
  • Your face on the ID is very clear
  • There is no blur or shadow
  • All details are visible

 

4. Retake the Liveness Test Properly

• Sit in a place with good lighting (preferably natural light)
• Avoid dim or dark environments
• Keep your face steady and clearly visible

Final Tip

The system is not trying to frustrate you—it simply needs a clear and accurate match between your real face and your uploaded ID.

Once you use a recent, clear photo ID and take the test in proper lighting, your verification should go through successfully.

 

If this helped you, share it with someone who might be struggling with their pension recapture—you could save them hours of frustration.